Took our car in to have a windshield wiper issue evaluated. We didn't know if we would have to replace the entire assembly or just the arm, and hoped to get a Toyota part here easily and avoid the dealer. - They insisted on looking the car over head to toe despite us bringing it in for a very specific issue. - They found a myriad of "issues". For example, they mentioned our tires needed replacing, when the week before I had actually had a TIRE shop tell me those tires didn't need replacing. They find that the brake fluid cap was missing and wanted to flush it, despite me having had the oil changed the week before at our regular place and them not having noticed this. - We agreed to have them replace the wiper arm, only to find out that they would have to order the part and it would be a few days anyways. According to them, the part was $100, the job would be $150. Still agreed, until they asked for a $130 *deposit* on the job. That is right, they wanted a $130 deposit on a $100 part. That is when we walked away. We wound up having to pay $70 for the diagnostic we never wanted, just to get out of there. On the plus side, they detailed our car nicely. P.s. We had our brake fluid flushed at our local mechanic for about $50 less than CS quoted. We ordered and replaced the wiper arm ourselves for about $60.