We had a serious steering issue with our 2009 Sonata. Took it to two other shops who insisted that the problem was alignment, while I kept suggesting it might be something in the steering mechanism. This went on for two or three months (during which time, the car was difficult to drive safely at highway speeds). After reading online reviews, I took the car to CS, where I think it was Rob (or Tanner?) who correctly diagnosed the problem as the steering rack. They replaced the rack, and now the car drives like new--problem solved. As a side-note, when we went to pick the car up, they had washed it, vacuumed it, and blackened the tires (and I think even polished it)...we've never had that happen before! Great service, including the folks at the front desk, really clean shop. Very happy with all of it. Thanks!